What to expect on your visit to BW Furlong & Associates

 

Welcome to B.W. Furlong & Associates! What to expect when you come to the clinic will vary depending on why your horse is being evaluated. The following information will help to prepare you for your visit to the clinic, whether it is your first or one of many visits.

 

      When you arrive for an appointment of any nature, please pull your trailer up to the green gate, stop, and visit the front desk in the clinic to check in.  If you have an emergency and you feel your horse cannot wait for you to check in, please alert the front desk of this and they will page a technician and/or veterinarian. We will help you immediately drive through the gate to unload your horse prior to checking in.

      A slip of paper with information about your appointment will be handed to you by the receptionist. At this time, you may pull into the parking lot. Please press the button in the gray box on the driver’s side and the gate will open towards your vehicle. After passing through the gate, pull around as far as possible, as other vehicles will likely enter during your visit.

      Please present the slip of paper to a veterinary technician in the barn prior to unloading your horse. A staff member will help you take your horse to a stall or if the clinic is very busy, you may be asked to kindly keep your horse on the trailer.

      For emergencies during non-business hours, you may open the green gate and pull through to the barn without stopping at the front desk. Please check in at the barn prior to unloading if a technician or veterinarian has not already come outside.

 

Outpatient Visits
      Outpatient visits include pre-purchase exams, lameness evaluations, vaccinations, and other appointments that will not likely require your horse staying overnight.

What to bring:
      If possible, please provide us with a history of your horse’s condition, including pertinent radiographs, ultrasound pictures/reports and medical records from other veterinarians.

 

What to expect:

•  Lameness evaluations and medical workups may require substantial time. Technicians are available to handle your horse on the jog strip, so that you can observe your horse with the doctor.
• If you are not available to stay at the clinic for the entire exam, you are welcome to drop off your horse and schedule a convenient pick-up time. Please leave a phone number with the technician or receptionist so that we may contact you if necessary.
• Fresh coffee and restrooms are available inside the clinic for our clients.
• Payment is requested at the time of discharge.
  

 

Inpatient Visits
      Inpatient visits include evaluations of horses that are sick, showing signs of colic or for horses that will likely be staying overnight at the clinic for evaluation/treatment.

What to bring:

• Any history or documentation concerning your horse – bloodwork results, deworming and vaccination history, radiographs, ultrasound pictures/reports, medical records from other veterinarians.
• Supplies for your horse’s stay (blankets, wraps, treats, etc)
• Any special feeds or supplements. We stock a selection of feeds and forages, but you are welcome to bring your own if desired.
• A current credit card number for a deposit.
  
  

What to Expect:

• Your horse will have a specific stall prepared for his/her arrival.
• The attending veterinarian will meet with you regarding your horse’s history and perform a complete physical exam or immediately stabilize the patient, depending on the circumstances.
•  Complete medical workups are often quite involved and extensive. Dr. Gardner will maintain contact with you once or twice daily, or more often as your horse’s condition changes.
• Visiting hours are typically 12-4 pm on weekdays, however special arrangements may be set up with Dr. Gardner in advance.
• When your horse is ready to go home, written discharge instructions and any necessary medications will be ready for you at the reception desk.
• A deposit is requested at the time of admission, typically $500-$1000 depending on the reason for admission.
• Payment is full is requested at the time of discharge.

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